Dynamics CRM 4.0: Email Router Timeout Errors when using Exchange 2007

Arie D. Jones

Jul 20, 2009 • 1 min read

During a recent Exchange server move I ran into some issues with the Microsoft Dynamics CRM Email Router throwing up errors

#26090 – An error occurred while opening mailbox crmadminuser@mydomain.com. System.Net.WebException: The operation has timed out at System.Net.HttpWebRequest.GetRequestStream()
at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.SubmitXmlCommand(HttpWebRequest httpWebRequest, String body) at Microsoft.Crm.Tools.Email.Providers.HttpDavRequest.RetrieveInboxUri() at Microsoft.Crm.Tools.Email.Providers.ExchangePollingMailboxProvider.OpenMailbox()at Microsoft.Crm.Tools.Email.Providers.CrmPollingMailboxProvider.Run()

The error is pretty annoying because of the fact that it doesn’t give you a clear indication of what the problem is. So after checking numerous setting on the router and doing a lot of searching it turns out that this can be attributed to the virtual directory security settings on the Exchange box as outlined in the following Microsoft kb article..

http://support.microsoft.com/kb/954047

The virtual directories on the Exchange and ExAdmin directories need to be set on Windows Authentication.

I hope that this will save you some time if you have the same problem.

Cheers,
AJ

Technorati Tags: dynamics crm,exchange 2007,security,email router,Microsoft Dynamics CRM,Microsoft Dynamics

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